Where are you based?
Lower Hutt. We work face to face across Wellington, Lower Hutt, Upper Hutt and Porirua, and remotely for firms on the Kapiti Coast and the rest of New Zealand. The person who answers the mobile is the person who does the work.
Will you come to our office?
Yes, when on-site matters: getting a new starter's accounts and laptop ready, or sitting with your team while a new system goes live. Most of the work itself is cloud work, so day to day it happens remotely and you are not paying for travel.
Can the first chat be in person?
Yes. If you are in the region, the no-obligation chat can be a coffee near you, or a call or video if that suits better. Tell us what is eating your time and we will tell you honestly what is worth fixing.
We're not in Wellington. Can you still help?
Yes. The websites, Microsoft 365 work and integrations all run the same for a firm in Auckland or Christchurch. Being local just means in-person meetings and hands-on visits are easy here.
What size of firm do you work with?
Roughly 1 to 15 people with no in-house IT person. Small enough that a boutique partner beats a big MSP, big enough that 'whoever is free sorts the laptops' has stopped being a plan. When you outgrow us, we will say so and help with the handover.
Do you offer 24/7 support?
No, and we are upfront about it. Support is best-effort in business hours, through a helpdesk portal you sign in to with your work account, plus a real person on a mobile when something breaks. If you need always-on enterprise cover, we will point you to it.
How do you charge?
Each fix is a fixed price, agreed before work starts. A website build is quoted up front, with hosting and care plans from $50 a month plus GST. Managed IT is one monthly retainer scoped to what we run for you. No per-ticket charges and no lock-in.